Raw Emerald Pendant Necklace, May Birthstone Necklace

Shipping destinations

CANTIK items are shipped worldwide. 

Free Shipping

CANTIK offers worldwide free shipping by express airmail, fully tracked with signature on delivery and online confirmation.

To get the free shipping you don't need to do anything as it is automatically included and you won't be charged extra at check out. 

Delivery times

Europe: estimated 1-5 working days

Other countries: estimated 5-7 working days

Please note that the above delivery times are estimates and there may be delays. 

CANTIK is not liable for any delays caused by import customs or any other delays in destination country. 

Express shipping

Please contact us for expedited shipping. 

Lost parcels

CANTIK is not liable for parcels lost during postage.

Insurance

Shipments are not insured. 

Taxes and duties

CANTIK is not liable for any taxes, duties or other costs related to the import of the goods.

Returns, Exchanges and Cancellations

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

If for some reason you would not be satisfied with the item you received and would like to return it, it is possible. 

Please contact us within 3 days from delivery date and indicate that you want to return your purchase. We will then let your know if the return is accepted and provide you with the return address.

Return the item well packed in original packaging within 7 days from delivery date.

If the item is in good order, unused and unworn, we will refund the item price. The return postage you pay to return the item is not refundable.

Exceptions and non-returnable items

Items returned without first contacting us will not be refunded. 

We will not issue a refund if the item got damaged during return transport due to wrong or insufficient packaging. 

Custom made, personalised, resized, sale items or gift cards cannot be returned. 

Exchanges

Please contact us within 3 days from delivery date and indicate that you want to exchange your item. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Cancellations

Unfortunately we cannot accept cancellations.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.